Your target. Met.
The problem? Passed on.
What looks like success in each team—and what gets passed downstream?
Look at a disputed invoice from the first promise to the collection call. Compare the sales target, delivery evidence and information available to finance. Ask each team what it is trying to achieve, what it can influence and what makes helping another team difficult.
Sales is measured on invoicing speed; delivery evidence arrives later. Finance inherits the dispute.
Trace one real invoice with the teams involved before adding a reminder or another approval.
Where the invoice waits, which details are missing and who spends time repairing them.
A map linking targets, available information and team choices to the delay in collecting cash.










